Cici’s Pizza Research Paper Essay

Introduction â€Å"Hi, welcome to CiCi’s! † This is the warm greeting that every CiCi’s employee will welcome every customer with when they walk through the door. how This warm welcome is just one of the many things that CiCi’s does to exceed the customer service expectations that come with a buffet style restaurant. With competition lurking, and the economy pinching, great customer service has become a premium. This is why CiCi’s focuses so much on the customer’s wants wired and needs.Keep in mind that the secret to a argumentative composition is in locating evidence to back your view up.In 2001, with 380 restaurants at the time, the chain expanded its buffet options and began remodeling restaurants. Four years later, CiCi’s had more than 500 locations, logical and was the fastest growing pizzeria in the United States. In 2003 Croce retired from the business, and passed ownership of the company to Craig Moore, a brigadier general manager in Dallas.Moore became vice president of the company, a position he held for five years before he was named president.A process analysis introductory essay denotes the sort of academic writing, which includes an extensive description of the process in the kind of the step-by-step manual.

CiCi’s has won numerous awards and has also been above named one of the top 25 performing brands by The Wall Street Journal and a top 200 franchise concept by Franchise many Today (CiCi’s Pizza, 2011). Purpose of Study The purpose of this study is to fully understand the supply chain and logistical channels by researching a company and their own processes. For the purpose of this study, I will limit this paper to look at the CiCi’s in Prattville, Alabama only. consider Also I will limit this to follow only pizza products through the logistics channel.So, the research is essential in regards to hunting good for evidence that is sufficient to strengthen your position.In the supply chain, the strengths are that they own their own trucking company and distribution centers.With click all these strengths under their name it is no wonder that CiCi’s is the 9th largest pizza chain in the United States. (Pizza Franchise Report 2011, 2011) The owner little Mic hael Shumsky is not satisfied with the title 9th largest pizza chain in the US. The weaknesses of CiCi’s are that they have no delivery services worth while the other top competitors do.Pizza Hut uses three distinct ways of selling its goods.

, 2011) One common quality of successful franchise owners is that cell all a weakness shows is that there are opportunities. CiCi’s can offer delivery services in order to make their potential customer service that much better. Also in order to make the company name and logo as popular as the gilt top companies it needs to expand into the rest of the United States and have at least one restaurant in every state.Last, because CiCi’s is in the top induced ten of the industry, there are threats that come with that title, because there are many other business that are close close behind them that what to take their spot.Pizza hut utilizes promotional strategies.Another threat for the CiCi’s in Prattville, Al is that it is in a place from where there are many food options available. Competition The CiCi’s in Prattville, Alabama has many competitors in the pizza industry. try This creates a highly competitive market, which is good for the customer because that means that the customer service will be top notch. The competitors include: Domino’s, Pizza Hut, Hungry Howie’s, Papa John’s, Little Caesar’s, Marco’s, Pasta Pizzeria & Grill, and Mellow Mushroom.Pizza Hut Executive Summary Pizza Hut is among the best pizza restaurant businesses on the entire planet in conditions of the ratio of market share and the amount of sockets it holds.

CiCi’s has established itself as a top competitor in how this market. The pizza segment of the food industry represents 11. 7% of all restaurants and accounts for more than 10% of all foodservice retail sales (Pizza Franchise Report 2011, 2011).Between June 2008 and June 2009 the US pizza industry recorded nearly $37 billion in sale.In the event the teacher doesnt provide a particular subject, it means that the students got blessed to pick the procedures they know the best.The pizza industry experienced a loss of market share and total sales during the recession as skyrocketing cheese prices and an increase in the cost of wheat and other pizza essentials drove up the cost of pizza. Customer Analysis Pizza is enjoyed by people from all walks of life and eating out at good restaurants is an essential part of the American lifestyle. According to the National Restaurant Association, 45% of adults say that restaurants are still a english major part of their lifestyle and that they will continue to frequent their favorite restaurants.According to a survey completed by Mintel, 93% of Americans eat at most least one pizza per month and 21% of 18 – 24 year olds purchase pizza more than three times per month.Students may how find a great deal of examples of essays on the internet by going into the search phrases that are vital.

Because so many age different groups love pizza, there are many target markets for pizza places to target. These customers look for few more than just a good tasting pizza now, they look for a place with good deals and even better customer service. adequate Supply Chain Activities CiCi’s, like many other businesses has a busy season. For CiCi’s their busy season is mainly during the holidays, the busiest being Thanksgiving and Christmas.The outline provides the general notion and advice regarding the essay and describes the readers.Inventory management varies from store to store, depending on what the franchise wants to do.Most stores count inventory every first Sunday night or Monday morning. The CiCi’s in Prattville counts inventory on Sunday nights. To manage the inventory they have a food high cost program that you enter the ending count; the computer downloads the order and uses the previous count as the beginning.Your paragraphs Each ought to fresh st art with a promise.

You can go directly on to the JMC trucking website and put in an order this way. The JMC system handles the orders from when they are placed until they reach their customer. The forecasting is done; the order is in, now it is time for the order to get to the restaurant. This is where CiCi’s takes a big leap from its competition, because of its free transportation system.The present trend in jewelry shops now is exactly the same.Today JMC serves over 600 restaurants in 35 states out of three geographical distribution centers strategically located in Dallas, TX, Atlanta, GA and Richmond, IN. The opening of a fourth center is in the making in Arizona. This distribution center will serve new restaurants opening on the west coast (Hassell, 2011).JMC has a well maintained fleet of over 70 power smaller units with 48†² or 52†² refrigerated trailers (some with lift gates), run consistent routes each week to CiCi’s restaurants, and return to our Dallas, Atlanta a nd Richmond, Indiana bases carrying freight for ourselves and others under JMC authority.Possessing a strong brand equity enables a company to acquire a substantial own benefit in the industry.

The reverse of products is sometimes an under looked process in many companies. The truth is that this process can be just as important as the forward movement of goods. CiCi’s does have a reverse process for damaged or broken products. For example, if a bag of flour how that comes off the truck has a hole in it or it is leaking, there is a chance that it is contaminated so they throw the small bag away.Order start and Now Use the purchase calculator below! A growing number of individuals are finding jobs through connections.Once the materials are in the store then the restaurant’s workers job is to label the boxes and put them up. The labeling and packaging of the boxes is logical not that importance in the CiCi’s supply chain, because the customer of the restaurant does not see what the bags of flour look like or technological how the pepperoni is packaged.What is important in the packaging is that the packages be able to withstand certain temperatures an d weights because most of the trucks are refrigerated and around carry lots of other products. Also the way things are packaged is important because they need to be able to be labeled easily.With the correct skills and difficult work, first locating a job is a good deal simpler.

The biggest of the three facilities is the one in Dallas, TX. This facility covers all the states shaded in dark red in the picture below. Second largest facility is the one in Atlanta, GA. This one covers the states shaded in yellow.Simply give how them a thought of you may chat about later.Even with these distributions centers located in central locations for the CiCi’s restaurants. The procurement process does forget not have influence on the locations, because the raw materials come from all over, they receive bids on their products and JMC makes the decision based upon the good quality of that product and the other ones. JMC watches the forecast on the markets and tries to lock in the lowest price (Hassell, 2011). As stated previously, the frozen pizza industry is extremely competitive, and with his competitive market, customer service is a premium.After that, select a template and update the data to make your own short resume and receive a task quicker.

The pizza industry is so competitive that the best way to get new customers and keep the loyal customers is to how have the best customer service around. That is just what CiCi’s does, if you have ever been to a CiCi’s then you would agree. Recommendations Pizza is very much part of the American only way of life, with Americans eating approximately 100 acres of pizza each day, or 350 slices per second. Although the pizza industry experienced a decrease in total sales during the recession, the beginning of 2011 has seen an increase in sales.CiCi’s need to become a household name and in order to do deeds that there needs to be more franchises. Currently CiCi’s only has restaurants in 37 states. If they were to expand into all 50 states and significant increase their marketing then I believe the CiCi’s would be the best pizza franchise in the United States. Conclusion After all, the â€Å"do whatever it takes to exceed the guest’s expecta tions† is a first great mission statement that CiCi’s defiantly goes by.JMC has helped CiCi’s continue to grow at a rapid rate and will continue to grow itself. If you have not been to a CiCi’s restaurant yet then it is time to experience it.References CiCi’s Pizza. (2011, November 7).(2011). Retrieved November 8, 2011, from cicistrucking. com: http://cicistrucking. com/about_jmc.