Bird & Bird the Leader in Extensive Legal Services Provision Research Paper

Bird & Bird the Leader in Extensive Legal Services Provision - Research Paper Example It is stated in the case that â€Å"B&B lawyers wanted to be able to access case histories and other legal reference materials online from any of the firm’s 14 offices†. This is one of the highlighted issues that require the attention of the knowledge management (KM) team. Knowledge management system is very important to the business for it usually plays the role of organizing people and generating software and databases by using business expertise and experience. In response to the issue, a development team is created that includes the effort of KM team, information systems specialists and the personnel of 14 offices. The purpose of developing new system demands a team effort in order to meet the purpose of the information system. Another cited issue is all about the â€Å"searching capabilities for finding topic-related content within documents stored in the KM system† (Stair & Reynolds, 2010, p. 478). B&B lawyers are not satisfied with the result provided when using the traditional knowledge search because it generates long lists of results that are not relevant to the answer (Marcinko, n.d.). To address this concern, KM team adapted conceptSearching which is different and more flexible compared to the traditional keyword search. ConceptSearching has the ability to retrieve relevant information in a way that upon entering the natural sentences the nearest searched information is ranked according to relevancy (Chapline & Jytyla, n.d., p. 2). Through the collaboration of KM team, UCLogic and concept searching, a new expert system called â€Å"know-how† has been created. The designed user interface is important to make the usage of KM system easier for the users. The driver for change is B&B’s clients wherein the intention is to share the ways of doing business (White & Flutsch, 2006). Using the internal and external repositories for the new system is risky because there is a possibility that the storage capacity cannot handle the number of documents. Although technology  plays a relevant role in the society nowadays, it can never replace all the intelligence attributes of human beings.